At VeryWell Casino, we believe that gambling should always be an enjoyable form of entertainment, never a source of stress or financial difficulty. We are fully committed to promoting responsible gambling practices and providing our players with the tools and resources they need to stay in control.
We operate under the strict regulatory requirements of the Curaçao Gaming Control Board (licence #8048/JAZ2017-001) and have implemented comprehensive player protection measures. If you or someone you know is experiencing difficulties with gambling, we encourage you to use our self-management tools and reach out to professional support organisations.
Our Commitment to Responsible Gambling
Responsible gambling is at the heart of everything we do at VeryWell Casino. We have invested significantly in developing tools, training our staff and partnering with leading organisations to ensure that our platform remains a safe and enjoyable environment for all players.
Our dedicated responsible gambling team monitors player activity around the clock, identifying potential signs of problem gambling and intervening proactively where necessary. We train all customer support staff to recognise at-risk behaviour and respond with empathy and appropriate guidance.
We actively support and promote the work of leading responsible gambling organisations in the United Kingdom, including GamCare, BeGambleAware, GamStop and Gambling Therapy.
Deposit Limits and Financial Controls
We provide flexible deposit limit tools that allow you to control how much money you can deposit into your VeryWell Casino account over a given period. You can set daily, weekly or monthly deposit limits at any time through your account settings.
Decreasing your deposit limit takes effect immediately, giving you instant control over your spending. Increasing a deposit limit, however, requires a 24-hour cooling-off period to ensure the decision is considered and not impulsive. This safeguard is designed to protect you during moments of heightened emotion.
We recommend that all players set a personal gambling budget before they begin playing and use our deposit limit tools to enforce that budget. Remember, you should only ever gamble with money you can afford to lose.
Session Time Limits and Reality Checks
Losing track of time whilst gambling is one of the most common risk factors for problem gambling. Our session time limit and reality check features are designed to help you maintain awareness of how long you have been playing.
You can set a maximum session duration through your account settings. Once your chosen time limit is reached, you will be automatically logged out of your session. You can also enable reality check notifications that display a pop-up alert at intervals you select (e.g. every 30, 60 or 90 minutes), showing your total session time and net win/loss.
We strongly encourage all players to take regular breaks from gambling. Stepping away from the screen helps you maintain perspective and make rational decisions about whether to continue playing.
Self-Exclusion and Account Closure
If you feel that you need a more significant break from gambling, our self-exclusion feature allows you to block access to your VeryWell Casino account for a defined period. Self-exclusion options range from 24 hours to 6 months, or you may choose permanent self-exclusion.
During a self-exclusion period, you will not be able to log in, deposit funds or place any wagers. We will also remove you from all promotional mailing lists and cease sending marketing communications. Self-exclusion cannot be reversed until the chosen period has expired, and in the case of permanent exclusion, your account will be closed indefinitely.
For UK players seeking a broader self-exclusion across multiple gambling sites, we recommend registering with GamStop, the national online self-exclusion scheme. GamStop allows you to restrict your access to all licensed online gambling companies in one step. You can also contact GamCare for free, confidential advice and support.
Recognising the Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, gender or financial status. Recognising the warning signs early is crucial to preventing serious harm. We urge all our players to honestly assess their gambling behaviour on a regular basis.
Common signs of problem gambling include: spending more money or time gambling than you intended; chasing losses by increasing bets after a losing session; borrowing money or selling possessions to fund gambling; neglecting work, family or social commitments because of gambling; feeling anxious, irritable or restless when not gambling; lying to friends or family about the extent of your gambling; and gambling as a way to escape problems or relieve negative emotions.
If you recognise any of these signs in yourself or someone close to you, we encourage you to seek help immediately. Professional support is available free and confidentially from BeGambleAware (freephone 0808 8020 133) and Gambling Therapy, which offers online support in multiple languages.
Protection of Minors
Gambling is illegal for anyone under the age of 18 in the United Kingdom, and VeryWell Casino enforces a strict zero-tolerance policy towards underage gambling. We carry out robust age verification during the registration process and may request additional documentation at any time.
If we discover that a person under 18 has registered an account, the account will be immediately closed, all deposits will be returned and any winnings will be voided. We cooperate fully with regulatory authorities in the investigation of underage gambling incidents.
We encourage parents and guardians to take proactive steps to prevent minors from accessing gambling websites. Parental control software such as Net Nanny, Cyber Patrol and GamBlock can help restrict access to gambling sites. Additionally, never leave your gambling account logged in on shared devices and never share your login credentials with anyone.
Professional Support Organisations
If you or someone you know is struggling with problem gambling, professional help is available from a number of trusted organisations. These services are free, confidential and available around the clock.
GamCare — Provides free information, support and counselling for anyone affected by problem gambling. Call the National Gambling Helpline on 0808 8020 133 (24/7) or visit gamcare.org.uk for online chat support.
BeGambleAware — Offers guidance, resources and a treatment referral service for those experiencing gambling harm. Visit begambleaware.org or call 0808 8020 133.
GamStop — The UK's free national online self-exclusion service. Register at gamstop.co.uk to restrict access to all licensed UK gambling websites for a period of your choosing (6 months, 1 year or 5 years).
Gambling Therapy — Provides free online support including live chat, forums and a smartphone app for people affected by problem gambling worldwide.
