We are here to help. Whether you have a question about your account, need assistance with a transaction, want to learn more about our promotions or need to raise a concern, our dedicated support team is ready to assist you.
At VeryWell Casino, we pride ourselves on delivering responsive, professional and helpful customer service. We offer multiple contact channels to ensure you can reach us in the way that suits you best.
How to Reach Our Support Team
Live Chat — Available 24/7
Our live chat is the fastest way to reach our support team. Simply click the chat icon in the bottom-right corner of any page on verywell.me.uk to start a conversation with one of our agents. Average response time is under 2 minutes, and our live chat operates around the clock, 365 days a year.
Email — [email protected]
For non-urgent enquiries, detailed questions or matters that require documentation (such as KYC verification or complaint submissions), you can email us at [email protected]. We aim to respond to all email enquiries within 24 hours. For complex matters, a full resolution may take up to 48 hours.
Telephone — +441241340802
If you prefer to speak with us directly, you can call our support line at +441241340802. Our phone support is available during business hours (Monday to Friday, 9:00 AM to 6:00 PM GMT). Calls may be recorded for quality assurance and training purposes. For out-of-hours urgent matters, we recommend using our 24/7 live chat.
Complaint Procedure and Escalation
We take all complaints seriously and are committed to resolving them fairly, transparently and promptly. To submit a formal complaint, please email [email protected] with the subject line "Formal Complaint" and include: your full name, registered email address, a detailed description of the issue and any relevant supporting documentation.
Our complaints handling process follows three stages: Stage 1 — Acknowledgement: We acknowledge receipt of your complaint within 24 hours. Stage 2 — Investigation: A senior member of our support team investigates the matter thoroughly. We aim to provide a full response and resolution within 14 business days. Stage 3 — Final Response: If the investigation requires additional time, we will inform you of the expected timeline.
If you are not satisfied with our final response, you have the right to escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider. Details of our designated ADR body are available upon request. You may also contact the Curaçao Gaming Control Board directly if you believe our handling of your complaint has been inadequate. Our goal is always to reach a fair outcome for all parties.
Operator Information
VeryWell Casino is operated by Cerberlot N.V., licensed and regulated by the Curaçao Gaming Control Board under licence number 8048/JAZ2017-001. VeryWell Casino has been in operation since 2020, serving players with a catalogue of over 3,000 games from leading providers.
For all official correspondence, legal notices or regulatory enquiries, please contact us via email at [email protected] or by telephone at +441241340802. We are committed to operating with full transparency and in compliance with all applicable laws and regulations.
Common Enquiries and Self-Service Options
Before contacting our support team, you may find the answer to your question in one of our dedicated information pages. Many common enquiries can be resolved quickly through self-service: Account issues (password reset, verification status, account settings) — log in to your account and visit the Settings section. Bonus queries — review our Terms and Conditions for full bonus terms including wagering requirements (x35), eligible games and expiry periods.
Payment questions — our Payments page provides detailed information about deposit and withdrawal methods, processing times (24–72 hours), limits (minimum deposit £10, minimum withdrawal £20, maximum withdrawal £5,000/transaction) and KYC requirements. Responsible gambling — visit our Responsible Gambling page to access deposit limits, session limits, self-exclusion tools and links to support organisations.
If your enquiry relates to a technical issue, please provide as much detail as possible when contacting us, including your username, the device and browser you are using, a description of the issue and any error messages or screenshots. This helps us resolve your issue more efficiently.
